Updated on: September 29, 2022
To summarise the below policy;
When you make a purchase from the website we collect and store the following information:
- your email address
- your name
- your address
- your phone number if you supply one
- details of your school/university, widening participation demographics, year of study and professional status
All this information is stored on our secure servers. We don’t have access to, collect or store any credit/debit card details. The payment system is provided by Stripe, PayPal and Shopify and is separate from the website.
Once you start using the website, we also collect the following information:
- any messages or feedback you’ve sent to the admin team
- details of when you login including the time/date and IP address
- details of the pages you visit
This is only statistical data and does not identify any individual.
We use the information held about you in the following ways:
- To ensure that content from our site is presented in the most effective way for you and your computer.
- To carry out any requests or obligations arising from any contact you may have with us such as contacting you via WhatsApp Messenger, SMS or email.
- To provide you with information or services that you have requested from us or which we feel may interest you, if you have given us consent to get in contact with you.
- To enable you to participate in any interactive features our service offers, as and when you choose to do so. To notify you of any changes to our service.
1. Information We Collect & How We Use It
1.1 Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customised experience. This allows us to provide Services that most likely meet your needs, and to customise our Services to make your experience safer and easier. We only collect personal information about you that we consider necessary for achieving this purpose. In general, you can browse our Services without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are no longer anonymous to us.
2. Information You Choose to Share
2.1 In order to use some of our Services, you must first complete the registration form and create a username and password. During registration, you are required to give truthful contact information (such as a valid email address) in accordance with our Terms of Service. We use this information to contact you about Services in which you have expressed interest.
Your information also includes the information you choose to share on our website, such as when you post a blog comment. We may also receive information about you from the modules, exercises, and other services you use that we provide on the Websites.
3. Information We Collect To Respond To Your Choices and Requests
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as your email address) and financial information (such as a credit card number and expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
3.2 Surveys or Contests
We may provide you the opportunity to participate in contests or surveys on our website. If you participate, we will request certain personally identifiable information from you. The requested information typically includes contact information (such as name and shipping address) and demographic information. We use this information to notify contest winners and award prizes, to monitor traffic on our website, or to personalise our services (in the case of anonymous information collected in surveys).
3.3 Referral Service
If you choose to use our referral service to tell a friend about our Website, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Website. Meditutor Ltd. will store this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us firstname.lastname@example.org to request that we remove this information from our database.
3.4 Log files
Like many Websites, we automatically gather certain information about our Website traffic and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyse trends, to administer the Website, to track users’ movements around the Website and to gather demographic information about our user base. We do not link this automatically collected data to personally identifiable information. We may use a third-party tracking service that uses log files and cookies, see below, to track non-personally identifiable information about visitors to the Website in the aggregate. This service captures usage and volume statistics to improve the usage of our Website and to track responses to marketing efforts.
3.6 Special Offers & Updates
We may occasionally send you information on products, services, special deals, and promotions. We may provide a registration page on which you can sign up to receive such emails from us. Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Opt-out.”
3.7 Service-Related Announcements
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
3.8 Customer Service
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
We may store information that we collect through cookies, log files, and/or third party sources to create a “profile” of your preferences. We do not tie your personally identifiable information, or your purchasing history, to information in the profile, in order to provide tailored promotions and marketing offers and to improve the content of the Website for you. We do not share your profile with other third parties.
Conditions Under Which We Share Information Aggregate Information (Non-Personally Identifiable).
- We may share aggregated demographic information about our user base with our partners. This information does not identify individual users. We do not link aggregate user data with personally identifiable information.
In addition, data may be aggregated regarding assessment of your performance based on various measures to create generalised data regarding use of our platform. We may use and publicise such aggregate information on any basis that does not identify you, without your consent. Your contributions or notes to a module, forum, or other service on our website (“Contribution”) may also be aggregated and made publicly available. Your Contributions may be aggregated according to their registration and login status.
3.10 Personally Identifiable Information
We use a credit card processing company to bill you for our Services. These companies do not retain, share, store or use personally identifiable information for any other purposes.
3.12 Service Providers
We use other third parties to provide mapping solutions on the Website. When you sign up for any of our services, we will share the location that you enter as necessary for the third party to provide that service.
3.13 Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights; to comply with a judicial proceeding, court order, or legal process served on us or the Website; or in connection with an actual or proposed corporate transaction or insolvency proceeding involving all or part of the business or asset to which the information pertains.
We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase one of our Services but do not wish to receive any additional marketing material from us, you can indicate your preference in your “notification preferences.” If you no longer wish to receive our newsletter and promotional communications, if any, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at email@example.com
3.15 Links to Other Websites
3.16 Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on our member information page or by emailing us at firstname.lastname@example.org or by contacting us by telephone or postal mail at the contact information listed below. GDPR gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £5 to meet our costs in providing you with details of the information we hold about you.
The security of your personal information is important to us. When you enter sensitive information (such as your credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our Website, you can email us at email@example.com.
Our Website is not directed to people under 13 years of age. If you become aware that your child has provided us with personal information without your consent, please contact us at firstname.lastname@example.org. We do not knowingly collect Personal Information from children under 13. If we become aware that a child under 13 has provided us with Personal Information, we take steps to remove that information and terminate the applicable account.
3.19 Faculty, University, Employer and Administrator access
Accounts purchased by colleges, universities, or other organisations on a user’s behalf are eligible for faculty and administrator statistics review. Faculty or administrators will have the ability to view the user’s progress and other performance data. Information viewable by designated faculty and administrators includes services the user has engaged with, statistical data on user progress, and accuracy data on practice questions. Faculty and Administrator Access is read-only and does not permit those individuals to log in to user accounts or view sensitive information such as passwords.
3.20 Terms of Service
Please also visit our Terms of Service which establish the use, disclaimers, and limitations of liability governing the use of our Services.
4. Disclosure of your information
4.1 We may disclose your personal information to third parties if we are under a duty to disclose or share your data in order to comply with any legal obligation. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk solution.
4.3 Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
4.4 If you believe that we have done something wrong by not complying with GDPR please contact us in the first instance to make a complaint for which we aim to resolve. Should you not be happy with this resolution, you do have the right to lodge a complaint with the supervisory authority, the Information Commissioner’s Office.
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